Effective Date: 09/02/2026

Introduction

9ja Insurance (“we,” “our,” or “us”) is committed to protecting your privacy and safeguarding your personal information. We serve individuals and families by providing education, guidance, and access to insurance coverage, including Health Insurance Marketplace, Medicare, Life Insurance, and related services.

This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website or engage our services.

Information We Collect

We may collect the following types of information:

Personal Information:

  • Name, address, phone number, email address
  • Date of birth, Social Security Number (when required for enrollment)
  • Household and income information
  • Health insurance–related details necessary for plan selection and enrollment

Usage & Technical Information:

  • IP address
  • Browser type
  • Pages visited on our website
  • Cookies and similar tracking technologies

How We Use Your Information

We use your information to:

  • Assist with insurance enrollment, renewal, and servicing
  • Act as your authorized representative with the Health Insurance Marketplace, HealthSherpa, CMS, and insurance carriers
  • Communicate with you regarding coverage options, deadlines, and changes
  • Ensure compliance with federal and state insurance regulations
  • Improve our website, services, and educational resources

HealthSherpa & CMS Access

By engaging our services, you authorize 9ja Insurance to access HealthSherpa and CMS systems using your personal information strictly for enrollment, renewal, servicing, and plan management purposes, in accordance with applicable laws and regulations.

Information Sharing

We do not sell your personal information.

We may share your information only with:

  • Health insurance carriers
  • HealthSherpa and CMS
  • Regulatory agencies as required by law
  • Trusted service providers who assist us in operations (under confidentiality obligations)

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. While no system is 100% secure, we take privacy and protection seriously.

Your Rights & Choices

You have the right to:

  • Request access to your personal information
  • Request corrections to inaccurate information
  • Revoke authorization at any time in writing

Written Revocation Address:
9ja Insurance
5900 Balcones Drive, Suite 100
Austin, TX 78731

Cookies

Our website may use cookies to improve user experience. You can disable cookies in your browser settings, though some features may not function properly.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

Contact Us

If you have questions about this Privacy Policy, please contact us at:
9ja Insurance
Austin, Texas